Gerstenkorn Family Chiropractic

Stephen Naughton

★★★★★a month ago

No more pain, Thanks.

Jean Sutton

★★★★★a year ago

Hubby and I went to Dr Gerstenkorn after hearing a good friend rave about him. I checked with hubby's insurance to make sure he was in network. We went to 4 visits and each visit, hubby was told his co-payment was $15, which was what insurance told us. We received a bill in the mail for $22.91 for his second visit in July. We stopped in today to pay the bill and we ended up paying $91.64. I will be calling the insurance company tomorrow to ask about this extra payment. I will update this as this hopefully gets resolved. I read another review of someone having this same problem with billing. Dr. Gerstenkorn is very holistic in his way and did not give either of us the help we needed. That's why we quit seeing him. This issue with payment added another level.

Taz

★★★★★a year ago

During pregnancy and postpartum, Dr Gerstenkorn has kept me postively aligned! The worse part has been my wrist from holding my babies and breastfeeding the first three months, which I love so much however it did mess my posture which led to pins and needles in my hands, every morning immediately as I would wake up, keeping me from holding my son right away. Dr. Gerstenkorn straighten it all out with now two of my post pregnancy episodes ! The whole family comes to him for prevention and corrective care for almost 10 years ! Thank you Dr and your staff !

E Dav

★★★★★3 years ago

Dr. Gerstenkorn is not only a skilled professional, but his staff is always prompt and understanding to your needs. I snapped my neck while changing my baby. And I knew that I messed up my neck as I even had a hard time picking up my infant, it was giving me excruciating pain in my neck. They took me in the same day and I felt so much better just after one visit. I highly recommend this chiropractic office.

Jim H

★★★★★7 years ago

I went to Gerstenkorn Family Chiropractic in early January of 2018. The check in and initial consultation went well. The Dr. seemed to be professional and thorough. The billing through Blue Cross Blue Shield of Illinois PPO went well on the first visit. The second visit was different. The billing through Blue Cross clearly showed my portion owed was $48.55 when I was charged $77.81. A minor discrepancy of $29.26. I figured a short call to the Chiropractor would take care of it. After speaking with Cheryl and faxing the insurance explanation of benefits as requested, she returned a call to me stating that the insurance was wrong. I assured her that the insurance clearly showed that my portion owed was different than what she said and it stated "The provider can not charge you for the disallowed amount." Cheryl assured me I was wrong and the call was concluded. I waited 2 months before posting this for Cheryl to possibly see her misunderstanding of the billing, but no such luck. Summary: Good Doctor, poor understanding by Cheryl how the billing process works. I have not and do not plan on going back because of this. *****Update 4-1-2018. After publishing this review, Dr. Scott Gerstenkorn called me and voiced his concern about my review and assured me that his office was working diligently to get to the bottom of the billing issue. I stated I would attach this information to my review but would not retract my review until a conclusion was reached. *****Update 5-20-18. Not a word back from anyone and no refund. It appears the bad review was more of a concern to the doctor than correcting the billing error.